Clinic Scheduling & Registration Pro

UT Health San Antonio; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UT Health San Antonio seeks a Scheduling and Registration Support specialist to handle telephonic clinic assistance, appointment scheduling, and patient communications. The role includes maintaining physician templates, processing referrals, and informing patients about copays and balances, while coordinating interpreter services when needed.

The position also covers registration and insurance data verification, prioritizing messages by urgency, and providing backup front-desk support.

Qualifications

• Supports mission, patient promise in all interactions.
• Analytical thinking to coordinate schedule constraints and emergent needs.
• Creative problem solving to support UT Health Way.
• Proficient with Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provides telephonic clinic support; schedules appointments; documents messages; maintains physician schedule/template; enters referrals; informs patients of copays/balances; coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for patients.
• Streamlines message management by documenting requests in the system and prioritizing urgency.
• Assists patients with questions; resolves issues or escalates to ensure patient satisfaction.
• Provides backup front desk coverage; may log into call center when clinics are short staffed.
• Performs all other duties as assigned.

Skills

Analytical thinking

Communication skills

Schedule coordination

Customer service

Tools

Microsoft Office

Database programs

Job description

UT Health San Antonio seeks a Scheduling and Registration Support specialist to handle telephonic clinic assistance, appointment scheduling, and patient communications. The role includes maintaining physician templates, processing referrals, and informing patients about copays and balances, while coordinating interpreter services when needed.

The position also covers registration and insurance data verification, prioritizing messages by urgency, and providing backup front-desk support.