Scheduler-Intermediate

UT Health San Antonio; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

UT Health San Antonio is seeking a Scheduling and Registration Assistant to support a clinic under general supervision. You will handle phone inquiries, schedule appointments, document messages, and help manage patient registrations and insurance information at each contact.

Ideal candidates will have strong communication skills, be proficient with Microsoft Office, and able to prioritize urgent requests. This role may require occasional front-desk backup and collaboration with interpreters to

Qualifications

• Three years of related experience is required.
• Excellent verbal, written and interpersonal communication skills.
• Proficient computer skills using Microsoft Office and database programs.
• Ability to prioritize messages based on urgency.
• Clinical experience is preferred.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments and documents patient messages.
• Verifies and updates registration and insurance information for patients at each contact.
• Gathers information and prioritizes messages based on urgency; coordinates interpreter services.

Skills

Three years related experience

Phone support

Verbal communication

Microsoft Office

Data entry

Education

High School Diploma

Tools

Microsoft Office

Database programs

Job description

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Education: High School Diploma is required.

Required Skills

• Three (3) years of related experience is required. Clinical experience is preferred.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Job Info

• Job Identification 8343
• Job Category Clinical Programs & Services
• Posting Date 10/26/2026, 10:48 PM
• Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site)
• Apply Before 11/25/2026, 06:00 AM
• Organization O9169 - HOPD Gen Spine Center MARC, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center