Clinic Receptionist & Patient Concierge

MercyOne Medical Group; Mason City (IA); On-site; USD 36,000 - 42,000; Full time

Job summary

MercyOne Medical Group in Mason City is seeking a Clinic Receptionist to greet patients, manage the front desk, schedule appointments, answer calls, and ensure smooth patient flow in the clinic.

The role is full-time (40 hours/week). Candidates should have a high school diploma, BLS certification within 3 months, and a commitment to confidentiality and compassionate care aligned with our mission.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Greet and welcome patients and visitors at the front desk.
• Manage front desk responsibilities and patient flow.
• Schedule appointments and answer calls, directing as needed.
• Obtain and verify patient and insurance information; collect copays.
• Enter demographics and insurance data in the EMR and related systems.

Skills

Interpersonal skills

Communication

Education

High school diploma or equivalent

Job description

MercyOne Medical Group in Mason City is seeking a Clinic Receptionist to greet patients, manage the front desk, schedule appointments, answer calls, and ensure smooth patient flow in the clinic.

The role is full-time (40 hours/week). Candidates should have a high school diploma, BLS certification within 3 months, and a commitment to confidentiality and compassionate care aligned with our mission.