Clinic Front Desk Specialist - Patient Care & Scheduling

Trinity Health; Mason City (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Trinity Health MercyOne Health System in Mason City, IA is seeking a Clinic Receptionist. You will greet patients and visitors, manage front desk duties, schedule appointments, answer calls, verify insurance eligibility, and input demographics into the EHR to maintain smooth patient flow.

Requirements include a high school diploma, BLS certification within three months, completion of mandatory abuse reporting training within three months, and excellent English communication.

Qualifications

• Strong customer-facing receptionist skills and adaptability.
• Experience with front desk operations and patient flow is beneficial.
• Proficient in handling phone calls and scheduling tasks.

Responsibilities

• Greet patients and visitors and manage check-in.
• Answer phone lines and direct calls accordingly.
• Schedule appointments per office guidelines.
• Verify insurance eligibility and collect copays.
• Enter demographics and insurance details into the EHR.
• Maintain patient confidentiality and data security.

Skills

Interpersonal skills

Customer service

Phone handling

Education

High school diploma

Tools

EHR

Job description

Trinity Health MercyOne Health System in Mason City, IA is seeking a Clinic Receptionist. You will greet patients and visitors, manage front desk duties, schedule appointments, answer calls, verify insurance eligibility, and input demographics into the EHR to maintain smooth patient flow.

Requirements include a high school diploma, BLS certification within three months, completion of mandatory abuse reporting training within three months, and excellent English communication.