Clinic Reception & Patient Experience Specialist

Trinity Health Mid-Atlantic; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Clinic Receptionist to greet patients and visitors at the front desk, manage patient flow, schedule appointments, handle phones, verify insurance, and enter demographics in the electronic health record. You will collect time-of-service payments and manage balances at checkout.

The role requires a high school diploma or equivalent, BLS certification within 3 months, and strict confidentiality.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access related materials into the correct location in the electronic medical record.

Job description

Trinity Health Mid-Atlantic is seeking a Clinic Receptionist to greet patients and visitors at the front desk, manage patient flow, schedule appointments, handle phones, verify insurance, and enter demographics in the electronic health record. You will collect time-of-service payments and manage balances at checkout.

The role requires a high school diploma or equivalent, BLS certification within 3 months, and strict confidentiality.