Clinic Front Desk Specialist — Patient Care & Scheduling

Trinity Health Mid-Atlantic; Mason City (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Trinity Health Mid-Atlantic is seeking a Clinic Receptionist to greet patients, manage front desk operations, and ensure smooth patient flow. Responsibilities include scheduling, answering calls, collecting copays, and updating patient information in the EHR.

The position requires a high school diploma, English proficiency, and BLS certification within three months of hire. The role emphasizes professionalism, confidentiality, and alignment with Trinity Health values, with a full-time schedule

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) certification within 3 months of hire.
• Must read, write, and understand English; effective communication with patients and staff.
• Maintain confidentiality of patient information at all times.
• Professional demeanor aligned with Trinity Health values.

Responsibilities

• Greet and welcome patients and visitors at the clinic front desk.
• Manage patient flow and schedule appointments.
• Answer and direct phone calls.
• Validate insurance eligibility and collect copays/deductibles as applicable.
• Enter demographics and insurance details into the EHR and other systems.

Skills

Interpersonal skills

Communication

Confidentiality

Education

High school diploma

BLS certification

Tools

Electronic Health Record (EHR) system

Job description

Trinity Health Mid-Atlantic is seeking a Clinic Receptionist to greet patients, manage front desk operations, and ensure smooth patient flow. Responsibilities include scheduling, answering calls, collecting copays, and updating patient information in the EHR.

The position requires a high school diploma, English proficiency, and BLS certification within three months of hire. The role emphasizes professionalism, confidentiality, and alignment with Trinity Health values, with a full-time schedule