Clinic Receptionist: Patient Concierge & Front Desk

Trinity Health; Crow Valley (KY); On-site; USD 15,000 - 21,000; Part time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, schedule appointments, answer phones, verify insurance, and enter demographics into the Electronic Health Record. This part-time, day-shift role (20 hours/week) emphasizes excellent interpersonal skills, confidentiality, and efficient patient flow in a clinical setting.

The position requires a high school diploma, Basic Life Support, compliant with clinic policies, and Trinity Health offers

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copies/scans patient access related hardcopy materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record.

Education

High school diploma or equivalent

Job description

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, schedule appointments, answer phones, verify insurance, and enter demographics into the Electronic Health Record. This part-time, day-shift role (20 hours/week) emphasizes excellent interpersonal skills, confidentiality, and efficient patient flow in a clinical setting.

The position requires a high school diploma, Basic Life Support, compliant with clinic policies, and Trinity Health offers