Clinic Front Desk Specialist

Trinity Health; Clive (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and support smooth patient flow. The role involves scheduling, collecting co-pays, and updating patient data in the EHR with a strong emphasis on confidentiality and professional demeanor.

The Receptionist will perform phone triage, verify insurance eligibility, and ensure compliant admissions processes across clinic policies.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three months of hire.
• Proof of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write, and understand English; communicate effectively with patients and colleagues.
• Maintain a high degree of confidentiality with patient information.
• Demonstrate honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors at the front desk and support efficient check-in.
• Handle phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information, collect copays and deductibles.
• Enter demographics and insurance details into the EHR and related systems.

Skills

Interpersonal skills

Professional demeanor

Communication skills

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and support smooth patient flow. The role involves scheduling, collecting co-pays, and updating patient data in the EHR with a strong emphasis on confidentiality and professional demeanor.

The Receptionist will perform phone triage, verify insurance eligibility, and ensure compliant admissions processes across clinic policies.