Patient Care Coordinator — Clinic

Mass General Brigham Medical Group Northern Mass; Salem (MA); On-site; USD 50,824,000 - 71,463,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发

Additional employee perks and offering

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to support our Pulmonary practice in Salem, MA, 8:30 a.m. to 5:00 p.m., Monday through Friday.

The role focuses on patient check-in/out, appointment workflows, calls, documentation, and collaboration with care teams to ensure a positive patient experience. The position will relocate in the fall to a brand-new Danvers office at 194 North Street, offering a modern, collaborative workspace

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications.
• Knowledge of office operations and procedures.
• Ability to manage phone systems and resolve routine issues.
• Strong written and verbal communication skills.
• Excellent organization and time management.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments and manage daily provider schedules.
• Answer phone calls, take messages, and route inquiries.
• Support billing forms, copays, and documentation processing.
• Request medical records and laboratory results as needed.
• Handle prior authorizations and provider questions.
• Open and distribute mail and assist with forms and memos.
• Assist scheduling, registration, and billing systems as needed.
• Support complex scheduling workflows based on department needs.

Skills

Communication

MS Office

Phone systems

Organization

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (preferred)

Tools

Microsoft Office

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. seeks a full-time Clinic/Practice Assistant to support our Pulmonary practice in Salem, MA, 8:30 a.m. to 5:00 p.m., Monday through Friday.

The role focuses on patient check-in/out, appointment workflows, calls, documentation, and collaboration with care teams to ensure a positive patient experience. The position will relocate in the fall to a brand-new Danvers office at 194 North Street, offering a modern, collaborative workspace