Clinic Patient Experience Coordinator

CenterWell; Boynton Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell in Boynton Beach, FL seeks a Receptionist I to be the first contact for patients, providers and visitors, delivering a welcoming, professional experience while supporting daily clinic operations.

Responsibilities include scheduling appointments, coordinating visits, answering and directing calls, greeting guests, maintaining records, and assisting with general office tasks in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED is required.
• 1 year or more healthcare experience preferred, but strong customer service in retail/hospitality/call centers will be considered.
• Excellent customer service and phone etiquette are essential.
• Team player with a positive attitude and ability to multitask in a fast-paced environment.
• Knowledge of MS Office (Word, Excel, Outlook, Access) is a plus.

Responsibilities

• Manage provider schedules and coordinate appointments.
• Confirm patient visits and handle rescheduling/no-shows.
• Answer and direct calls and greet visitors; maintain visitor records.
• Support administrative tasks such as scheduling meetings, processing mail, and general office operations.

Skills

Customer service

Phone etiquette

MS Office

Multitasking

Attention to detail

Organized

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR Systems

Job description

CenterWell in Boynton Beach, FL seeks a Receptionist I to be the first contact for patients, providers and visitors, delivering a welcoming, professional experience while supporting daily clinic operations.

Responsibilities include scheduling appointments, coordinating visits, answering and directing calls, greeting guests, maintaining records, and assisting with general office tasks in a fast-paced healthcare environment.