Clinic Patient Care Navigator

The Little Clinic; Groveport (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

The Little Clinic in Groveport, OH seeks a Patient Care Technician to support patient flow and deliver a stellar experience under an on‑duty NP/PA. You will handle front-desk tasks, EHR documentation, and basic clinical support while upholding HIPAA and safety standards.

You will greet patients, assist with registrations, collect payments and insurance information, obtain vital signs, and help maintain a clean, organized clinic environment. Previous healthcare or customer service is a plus.

Qualifications

• High school diploma or GED required.
• Basic computer skills required.
• Excellent administrative and organizational skills.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
• Greet any customers or potential patients while in the front area or near the clinic
• Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
• Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
• Verify the patient or responsible party's identity using a government-issued source
• Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
• Scanning all appropriate documents or alert the provider if they need to complete the scanning
• Escort the patient to the exam room and determine the patient's chief complaint
• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
• Continue to process the patients in the waiting following appropriate clinic flow
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
• Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
• Participate in and prepare for off-site events as needed
• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
• If a float: Travel to designated clinics within a specified geographic area
• Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Administrative

Communication

Organizational

Basic math

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

The Little Clinic in Groveport, OH seeks a Patient Care Technician to support patient flow and deliver a stellar experience under an on‑duty NP/PA. You will handle front-desk tasks, EHR documentation, and basic clinical support while upholding HIPAA and safety standards.

You will greet patients, assist with registrations, collect payments and insurance information, obtain vital signs, and help maintain a clean, organized clinic environment. Previous healthcare or customer service is a plus.