Clinic Ops Leader - Patient Access & Scheduling

legacycommunityhealth; Beaumont (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

403(b) match

Disability (short/long)

Copay waived

Travel insurance

Pet insurance

Gym membership

Job summary

Legacy Community Health in Beaumont, TX is seeking a Clinic Operations Manager to oversee patient access, workflow optimization, and staff supervision across multiple clinics. You will lead a team of support staff, ensure compliant scheduling, and provide EPIC/EHRS coverage and training to teammates.

This role emphasizes continuous improvement, cross-department collaboration, and adherence to HIPAA guidelines while fostering a culture of service excellence and work-life balance.

Qualifications

• High School Diploma or equivalent.
• Certifications/licenses applicable to responsibility area.
• Three years of experience in a healthcare setting or service industry.
• Two years administration and supervision experience preferred.
• Demonstrated competency with an EHRS system.
• Excellent communication skills and customer service skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide operational support for assigned areas of responsibility, focusing on enhancing patient access and streamlining workflows.
• Manage and mentor a dynamic team of support staff, fostering a collaborative and supportive environment.
• Play a crucial role in improving provider schedules, optimizing patient access, and tracking key metrics.
• Be a part of a team that values feedback and continuous improvement, making a tangible impact on community healthcare.
• Enjoy a work environment that supports work-life balance and personal fulfillment.
• Supervise a team of support staff, ensuring adherence to department policies and Legacy's attendance guidelines.
• Manage all aspects of work schedules for support staff, including PTO and leave management.
• Provide direct coverage and EPIC support, becoming an EHRS super-user to train staff effectively.
• Foster a culture of feedback and collaboration to enhance service delivery.
• Engage in the recruitment and evaluation process for prospective staff members.
• Conduct performance reviews and provide coaching and disciplinary actions as needed.
• Track and analyze performance indicators to identify trends and improve clinic operations.
• Collaborate with Business Intelligence to develop service line reports.
• Address patient access issues and streamline scheduling workflows.
• Monitor provider schedules for efficiency and manage locum and per diem provider coverage.
• Handle patient complaints and operational metrics across locations.
• Participate in leadership meetings and present strategic plans for clinic advancement.
• Establish community partnerships and adhere to HIPAA guidelines.
• Oversee departmental orders, stock supplies, and equipment maintenance.
• Engage in the Performance Improvement Program to enhance service line quality.

Skills

Staff supervision

Leadership

Communication skills

Customer service

Bilingual English/Spanish preferred

Education

High School Diploma

Certifications/licenses applicable

Tools

EHRS (Epic)

Job description

Legacy Community Health in Beaumont, TX is seeking a Clinic Operations Manager to oversee patient access, workflow optimization, and staff supervision across multiple clinics. You will lead a team of support staff, ensure compliant scheduling, and provide EPIC/EHRS coverage and training to teammates.

This role emphasizes continuous improvement, cross-department collaboration, and adherence to HIPAA guidelines while fostering a culture of service excellence and work-life balance.