Patient Access Manager: Front Desk Lead & Training

Beaumont Emergency Center; Beaumont (TX); On-site; USD 52,000 - 82,000; Full time

Job summary

Beaumont Emergency Center in Beaumont, TX, is seeking a dedicated Patient Access Manager to oversee the registration/admissions process. You will supervise the front desk team, ensure accurate patient data, and maintain high standards of service across every interaction.

This role emphasizes staffing, training, and process improvement to support efficient patient flow and compliant handling of insurance verification and co-pays.

Qualifications

• Minimum 2+ years of experience in a clinical setting with similar duties.
• Strong communication, empathy, and teamwork skills required.
• Proficiency with MS Office, especially Excel, and familiarity with EHR systems.

Responsibilities

• Oversee registration/admissions processes and front desk coverage.
• Supervise Patient Access Specialists and monitor desk quality.
• Ensure accurate patient records and HIPAA-compliant handling.
• Collect co-pays and apply insurance verification per policy.
• Greet patients and maintain professional, respectful interactions.
• Coordinate training and onboarding for new staff.

Skills

Communication

Empathic

Assertiveness

Active Listening

Patient Oriented

Accountability

Dependability

Honesty/Integrity

Multitask

Team Player

Time Management

Reliability

Punctuality

Education

High School or Equivalent; College Degree highly preferred

Tools

MS Office

Excel

EHR Systems

Job description

Beaumont Emergency Center in Beaumont, TX, is seeking a dedicated Patient Access Manager to oversee the registration/admissions process. You will supervise the front desk team, ensure accurate patient data, and maintain high standards of service across every interaction.

This role emphasizes staffing, training, and process improvement to support efficient patient flow and compliant handling of insurance verification and co-pays.