Clinic Operations Leader — Patient Access & Scheduling

Legacy Community Health; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision/Life Insurance

FSA

403(b) Retirement Plan with Company 
–

Disability Insurance

0 Copay Legacy Providers

0 Copay Legacy Prescriptions

Travel Insurance

Pet Insurance

Gym Membership

Job summary

Legacy Community Health in Houston, TX seeks a Clinic Operations Manager to provide operational support, guide staff, and optimize patient access and provider scheduling across clinics.

The role emphasizes EPIC/EHRS super-user capabilities, staff supervision, and driving performance improvements while maintaining HIPAA compliance and strong teamwork within a mission-driven health system.

Qualifications

• High School Diploma or equivalent is required.
• Certifications/licenses as applicable to their area of responsibility
• Three (3) years of experience in a healthcare setting, or service industry.
• Two (2) years of experience in administration and supervision of staff preferred.
• Demonstrated competency with an EHRS system.
• Excellent communication skills and customer service skills.
• Ability to multitask in a fast-paced environment.
• Must be able to manage multiple deadlines and decision-making responsibilities.
• Above average organizational skills and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Bilingual (English/Spanish) fluency is preferred.

Responsibilities

• Directly supervise support staff to ensure that department policies are being followed.
• Handle all work schedule matters for support staff, including paid time off (PTO) and unpaid leave, and enforce the Legacy attendance policy.
• Provide direct coverage for support staff as needed.
• Provide EPIC support and ongoing training for support staff by becoming an EPIC and EHRS super-user.
• Actively promote feedback and collaboration with all staff to identify ways of enhancing services.
• Encourage peers, providers, and staff to participate as appropriate.
• Participate in interviewing, hiring, and evaluating prospective staff members.
• Perform performance reviews and coaching/disciplinary action for direct reports.
• Track key performance indicators on a monthly, quarterly, and annual basis to identify trends, recognize successful performance by staff members, and uncover problem areas in the clinic/site.
• Collaborate with team members and Business Intelligence to develop and maintain reports specific to service lines.
• Assist with issues related to patient access, including coordinating the management of wait lists.
• As needed, coordinate management of Internal Service Orders and external referrals.
• Assist with streamlining scheduling guidelines and scheduling workflows.
• Actively work to maintain full provider schedules.
• Monitor provider templates/schedules for efficiency across sites.
• Coordinate the management of desktops within the area of responsibility.
• Provide feedback on workflows in coordination with site and medical leadership.
• Support the implementation of service line-wide performance improvement projects.
• Manage locums and per diem provider coverage within the service line in collaboration with site leadership, if applicable.
• Assist with patient complaints as appropriate.Monitor site/service line operational metrics across locations of care.
• Participate in monthly leadership meetings.
• Complete and present strategic plans for the advancement of support and activities related to the clinic, site, and/or service line.
• Establish and maintain working relationships with community partners and collaborators.
• Follow the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Manage departmental orders and stocking of supplies.
• Oversee maintenance and function of service line-specific equipment.
• Participate in the Performance Improvement Program.
• Perform other duties as assigned.

Skills

Leadership

Staff Supervision

Communication Skills

Multitasking

Customer Service

EHRS proficiency

HIPAA/Confidentiality

Education

High School Diploma or equivalent

Certifications/licenses as applicable

Tools

EPIC/EHRS experience

Job description

Legacy Community Health in Houston, TX seeks a Clinic Operations Manager to provide operational support, guide staff, and optimize patient access and provider scheduling across clinics.

The role emphasizes EPIC/EHRS super-user capabilities, staff supervision, and driving performance improvements while maintaining HIPAA compliance and strong teamwork within a mission-driven health system.