Clinic Ops Lead – Office Manager | PTO & 401k

Helping Hands Family; Baltimore (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO, paid holidays, and paid family-le

Paid employee referral program

Opportunities for career advancement

Job summary

Helping Hands Family is seeking an Office Manager in Baltimore (Federal Hill) to oversee day-to-day clinic operations, supervise staff, and ensure exceptional client service. The role coordinates scheduling, onboarding, and workflow changes, with a focus on maintaining high customer satisfaction and compliance with company standards.

Ideal candidates have a bachelor’s in healthcare or business, 3 years of leadership in healthcare, and strong communication skills.

Qualifications

• Bachelor’s degree in healthcare, business administration, or other business-related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including previous experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with ABA terminology.

Responsibilities

• Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Oversee in-clinic orientation and track progress
• Provide support for new team members.
• Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.
• Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
• Collaborate with the centralized scheduling department to optimize client and staff schedules.
• Monitor and adjust daily schedules and resource allocations as needed.
• Organize, schedule, and facilitate monthly team meetings.
• Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• Manage attendance and ensure all times are recorded accurately.
• Participate in onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members.

Skills

Leadership

Healthcare experience

Customer service

Scheduling

Communication

Education

Bachelor’s degree in healthcare or business

Tools

Medical database software

Job description

Helping Hands Family is seeking an Office Manager in Baltimore (Federal Hill) to oversee day-to-day clinic operations, supervise staff, and ensure exceptional client service. The role coordinates scheduling, onboarding, and workflow changes, with a focus on maintaining high customer satisfaction and compliance with company standards.

Ideal candidates have a bachelor’s in healthcare or business, 3 years of leadership in healthcare, and strong communication skills.