Clinic Operations Lead

Helping-Hands-Family-; Baltimore (MD); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO and paid holidays

Paid family leave

Referral program

Career advancement opportunities

Job summary

Helping Hands Family in Baltimore, MD is seeking an Office Manager to oversee day-to-day clinic operations, staff scheduling, and customer satisfaction. The role collaborates with the Clinical Director and supports daily clinic activities.

The position requires leadership experience in healthcare, onboarding, front-desk duties, and workflow coordination, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in healthcare, business administration, or related field.
• Minimum 3 years of progressive leadership in a healthcare clinic.
• Supervisory experience in registration or clinic operations preferred.
• Knowledge of customer service principles and practices.
• Familiarity with ABA terminology.

Responsibilities

• Oversee day-to-day operations and coordinate staff schedules to ensure full coverage.
• Coordinate orientation and onboarding for new team members.
• Handle front desk activities and client interactions; serve as escalation point for inquiries.
• Collaborate with scheduling to optimize client and staff schedules; monitor daily schedules.
• Organize, schedule, and facilitate monthly team meetings; coordinate workflow changes.
• Manage attendance and onboarding/offboarding logistics; process logistics for departing staff.
• Additional duties as assigned.

Skills

Detail-oriented

Strong organizational skills

Excellent communication

Education

Bachelor’s degree in healthcare

Bachelor’s degree in business administration

Tools

Electronic Health Records (EHR)

Job description

Helping Hands Family in Baltimore, MD is seeking an Office Manager to oversee day-to-day clinic operations, staff scheduling, and customer satisfaction. The role collaborates with the Clinical Director and supports daily clinic activities.

The position requires leadership experience in healthcare, onboarding, front-desk duties, and workflow coordination, with opportunities for growth and a comprehensive benefits package.