Baltimore Clinic Operations Manager

Helping Hands Family; Baltimore (MD); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO, Paid holidays, and paid family-le

Paid employee referral program

Opportunities for career advancement

Job summary

Helping Hands Family in Baltimore is seeking an Office Manager to oversee day-to-day clinic operations, planning, scheduling, and workload distribution to ensure smooth performance and high customer satisfaction.

You will supervise staff, coordinate orientation, manage front desk, support the Clinical Director, and participate in performance discussions. The role offers competitive pay and strong benefits, with opportunities for career growth.

Qualifications

• - Bachelor's degree in healthcare, business administration, or other business-related field.
• - 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• - Previous supervisory experience in registration or clinic operations.
• - Knowledge of basic customer service principles and practices.
• - Thorough knowledge of medical terminology.
• - Familiarity with ABA terminology.
• - Excellent verbal and written communication skills.
• - Strong organizational skills.
• - Ability to lift and carry up to 25 pounds and work near young children.

Responsibilities

• Operational Management and Staff Coordination: Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Customer and Client Service: Handle front desk activities, greet visitors, coordinate client interactions, and manage phone communications.
• Scheduling and Resource Allocation: Collaborate with centralized scheduling to optimize client and staff schedules.
• Meeting and Workflow Coordination: Organize and facilitate monthly team meetings and coordinate workflow changes.
• Team Member Administration: Manage attendance, onboarding/offboarding logistics, and devices return.
• Additional duties as assigned.

Skills

Leadership experience

Customer service

Scheduling

Administration

Communication skills

Medical terminology

ABA terminology

Team player

Organizational skills

Computer skills

Education

Bachelor's degree in healthcare, business administration, or other business-related field

Tools

CRM/database system

Job description

Helping Hands Family in Baltimore is seeking an Office Manager to oversee day-to-day clinic operations, planning, scheduling, and workload distribution to ensure smooth performance and high customer satisfaction.

You will supervise staff, coordinate orientation, manage front desk, support the Clinical Director, and participate in performance discussions. The role offers competitive pay and strong benefits, with opportunities for career growth.