Clinic Operations & Team Lead

Glasgow LMC Ltd.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Glasgow LMC Ltd. is seeking an organised and proactive Office Manager to oversee daily administrative operations and lead the reception and clinical teams. You will manage workflows, implement processes, and support organisational objectives with professional leadership.

The role emphasizes team development, policy compliance, training delivery, and effective communication across multidisciplinary teams. This is a full-time, in-person position with responsibilities spanning reports, facilities,

Qualifications

• Previous primary care experience essential, preferably in a management role.
• Demonstrable EMIS and Docman experience desirable.
• Strong background in HR management or related fields preferred.
• Excellent organizational skills with the ability to prioritise tasks efficiently.
• Outstanding communication skills—written and verbal—crucial for liaising with multidisciplinary teams.

Responsibilities

• Oversee the service provided to patients, ensuring the reception team achieve their primary responsibilities in an efficient, professional, friendly manner.
• Support staff with team development, providing guidance, direction and encouragement.
• Ensure all protocols and policies are regularly reviewed and up to date with mandatory training for all team members.
• Identify and deliver team training where required.
• Act as a focal point for communication, advising the reception team on methods of communication and best practice.
• Complete staff appraisals, conduct 1-2-1s for absence management, and assist with recruitment and onboarding.
• Manage rotas for the reception and clinical teams, ensuring coverage for leave and sickness.
• Compile staff and clinical rotas electronically.
• Support the Practice Manager with practice reports and development projects.
• Provide initial guidance to patients who wish to complain.
• Act as building fire marshal and maintain evacuation lists and visitors log.
• Responsible for reception petty cash and over-the-counter payments.
• Assist Practice Manager with facilities management as needed.
• Set up IT systems.
• Any other reasonable duties.

Skills

Leadership

HR management

EMIS

Docman

Communication

Organization

Tools

EMIS

Docman

Job description

Glasgow LMC Ltd. is seeking an organised and proactive Office Manager to oversee daily administrative operations and lead the reception and clinical teams. You will manage workflows, implement processes, and support organisational objectives with professional leadership.

The role emphasizes team development, policy compliance, training delivery, and effective communication across multidisciplinary teams. This is a full-time, in-person position with responsibilities spanning reports, facilities,