Office Manager, Strathgryffe Medical Practice

Glasgow LMC Ltd.; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Glasgow LMC Ltd. is seeking an organised and proactive Office Manager to oversee daily administrative operations and lead the reception and clinical teams. You will manage workflows, implement processes, and support organisational objectives with professional leadership.

The role emphasizes team development, policy compliance, training delivery, and effective communication across multidisciplinary teams. This is a full-time, in-person position with responsibilities spanning reports, facilities,

Qualifications

• Previous primary care experience essential, preferably in a management role.
• Demonstrable EMIS and Docman experience desirable.
• Strong background in HR management or related fields preferred.
• Excellent organizational skills with the ability to prioritise tasks efficiently.
• Outstanding communication skills—written and verbal—crucial for liaising with multidisciplinary teams.

Responsibilities

• Oversee the service provided to patients, ensuring the reception team achieve their primary responsibilities in an efficient, professional, friendly manner.
• Support staff with team development, providing guidance, direction and encouragement.
• Ensure all protocols and policies are regularly reviewed and up to date with mandatory training for all team members.
• Identify and deliver team training where required.
• Act as a focal point for communication, advising the reception team on methods of communication and best practice.
• Complete staff appraisals, conduct 1-2-1s for absence management, and assist with recruitment and onboarding.
• Manage rotas for the reception and clinical teams, ensuring coverage for leave and sickness.
• Compile staff and clinical rotas electronically.
• Support the Practice Manager with practice reports and development projects.
• Provide initial guidance to patients who wish to complain.
• Act as building fire marshal and maintain evacuation lists and visitors log.
• Responsible for reception petty cash and over-the-counter payments.
• Assist Practice Manager with facilities management as needed.
• Set up IT systems.
• Any other reasonable duties.

Skills

Leadership

HR management

EMIS

Docman

Communication

Organization

Tools

EMIS

Docman

Job description

Job Overview

We are seeking a highly organised and proactive Office Manager to oversee daily administrative operations within our organisation. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of office management procedures. This role involves managing team members, maintaining efficient workflows, and ensuring the smooth functioning of all administrative tasks. The Office Manager will play a pivotal role in supporting organisational objectives by fostering a productive and professional office environment.

Responsibilities

• The Office Manager will oversee the service provided to our patients, ensuring the reception team achieve their primary responsibilities in an efficient, professional, friendly manner, whilst being an active team member involved with reception duties on a day to day basis.
• To support staff with team development, providing guidance, direction and encouragement.
• To ensure all relevant protocols and policies are regularly reviewed and accurate and that all team members are up to date with their mandatory training.
• Identify and deliver team training where required.
• Act as a focal point for communication, advising the reception team on methods of communication and best practice, keeping them up to date with any changes to processes.
• Completing staff appraisals for the team when due. 1-2-1s for absence management if required. Involvement with the recruitment and onboarding processes for new staff members.
• Manage the rotas for the reception team and clinical team, ensuring sufficient cover is in place for periods of leave, sickness and or other staff absences.
• Compiling staff and clinical rota’s electronically.
• Supporting the Practice Manager in the compilation of practice reports and practice development/projects as and when requested.
• Provide initial guidance and advice to patients who may wish to complain.
• Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately
• Responsible for Reception petty cash and over the counter payments.
• Assisting the Practice Manager with facilities management when required.
• Setting up IT systems
• Any other reasonable duties

Experience

• Previous Primary Care experience is essential, preferably in a management role
• Demonstrable experience with EMIS and Docman is desirable
• Strong background in human resources management or related fields is preferred.
• Excellent organisational skills with the ability to prioritise tasks efficiently.
• Outstanding communication skills—both written and verbal—are crucial for liaising with wide multidisciplinary teams

This position offers an opportunity to contribute significantly to organisational success through effective leadership and administration. We welcome candidates who are committed to excellence in office management and eager to support our organisational growth through their expertise and dedication.

Salary depending on experience:

Job Type: Full-time (Monday to Friday)

Work Location: In person