Clinic Operations Supervisor - Medical Support Lead

U.S. Department of Veterans Affairs; United States; On-site; USD 55,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs in the United States seeks a Supervisory Medical Support Assistant to lead CRH scheduling operations and guide staff within the Clinical Resource Hub. This role carries full administrative responsibility for planning, coordination, analysis, and directing CRH activities.

Applicants may be referred while education/certification is still in progress. Must demonstrate KSAs for leadership, staff development, customer service, and fiscal management.

Qualifications

• One year of creditable experience equivalent to the next lower grade.
• Demonstrated KSAs for leading patient support staff and communicating with internal/external customers.
• Experience in training staff and managing budget/resource needs.

Responsibilities

• Direct line supervisor for GS-6 Advanced Medical Support Assistant staff within CRH scheduling operations.
• Provides technical and management guidance to optimize support service resource use.
• Holds full administrative responsibility for planning, coordinating, analyzing, and directing CRH activities.

Skills

Staff leadership

Customer service

Training & development

Budget planning

Tools

Telehealth Platform TMP

Federal EHR (Cerner/Oracle)

Microsoft Office

CMT+/ISS

Job description

U.S. Department of Veterans Affairs in the United States seeks a Supervisory Medical Support Assistant to lead CRH scheduling operations and guide staff within the Clinical Resource Hub. This role carries full administrative responsibility for planning, coordination, analysis, and directing CRH activities.

Applicants may be referred while education/certification is still in progress. Must demonstrate KSAs for leadership, staff development, customer service, and fiscal management.