Supervisory Medical Support Assistant- Clinical Resource Hub

Veterans Health Administration; United States; On-site; USD 55,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs in the United States seeks a Supervisory Medical Support Assistant to lead CRH scheduling operations and guide staff within the Clinical Resource Hub. This role carries full administrative responsibility for planning, coordination, analysis, and directing CRH activities.

Applicants may be referred while education/certification is still in progress. Must demonstrate KSAs for leadership, staff development, customer service, and fiscal management.

Qualifications

• One year of creditable experience equivalent to the next lower grade.
• Demonstrated KSAs for leading patient support staff and communicating with internal/external customers.
• Experience in training staff and managing budget/resource needs.

Responsibilities

• Direct line supervisor for GS-6 Advanced Medical Support Assistant staff within CRH scheduling operations.
• Provides technical and management guidance to optimize support service resource use.
• Holds full administrative responsibility for planning, coordinating, analyzing, and directing CRH activities.

Skills

Staff leadership

Customer service

Training & development

Budget planning

Tools

Telehealth Platform TMP

Federal EHR (Cerner/Oracle)

Microsoft Office

CMT+/ISS

Job description

Direct line supervisor for GS-6 Advanced Medical Support Assistant staff within Clinical Resource Hub scheduling operations. Holds full administrative responsibility for planning, coordinating, analyzing, and directing CRH activities. Provides technical and management guidance to optimize support service resource use, applying specialized knowledge while working independently and exercising sound judgment per applicable manuals, procedures, and policies.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Supervisory Medical Support Assistant, GS-08.

1. Experience. One year of creditable experience equivalent to the next lower grade.
2. Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:
   • (a) Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
   • (b) Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
   • (c) Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
   • (d) Ability to provide briefings, orientations, staff development, and training in a patient support setting.
   • (e) Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Grade Determinations: One year of creditable experience equivalent to the next lower grade (GS-7). Preferred Experience: Preferred progressive leadership role in VHA or VA leadership training. Experience in Telehealth Management Platform (TMP), Federal EHR (Oracle-Health / Cerner), CMT+, ISS, virtual teams, and Microsoft platforms.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-08.