Clinic Operations & Scheduling Coordinator II

University of Southern California; Manhattan Beach (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

University of Southern California seeks a Support Coordinator II to help coordinate outpatient clinic operations and ensure smooth patient flow. The role involves scheduling multi-specialty appointments, verifying insurance, preparing charts and charge tickets, and serving as a liaison among physicians, staff, and patients.

Responsibilities include handling high-volume calls, intake, referrals management, and coordinating surgeries and diagnostic testing.

Qualifications

• Demonstrated ability in customer service, intake and scheduling.
• Experience dealing with the public in a customer service role.
• Familiarity with word processing, Microsoft Outlook, intranet, and scheduling systems such as GE Centricity, Cerner, PBAR.
• Excellent communication skills, including speaking, reading, and writing English.
• Flexible, proactive, and able to work well under pressure in a team environment.

Responsibilities

• Coordinate clinic schedules, patient appointments and follow ups to optimize patient flow.
• Handle heavy phone activity, intake, and message distribution for multiple specialties.
• Verify insurance benefits and prepare charts and charge tickets for visits.
• Schedule surgeries and diagnostic testing; prepare pre-op packets and medical necessity letters.
• Assist clinic manager with quality assurance, data collection, and reporting.

Skills

Customer service

Scheduling

Communication skills

Proactive

Teamwork

Adaptability

Independent work

Education

High School diploma

Bachelor’s degree (preferred)

Tools

GE Centricity Business

Cerner

PBAR

Microsoft Outlook

Job description

University of Southern California seeks a Support Coordinator II to help coordinate outpatient clinic operations and ensure smooth patient flow. The role involves scheduling multi-specialty appointments, verifying insurance, preparing charts and charge tickets, and serving as a liaison among physicians, staff, and patients.

Responsibilities include handling high-volume calls, intake, referrals management, and coordinating surgeries and diagnostic testing.