Outpatient Care Flow Coordinator II

University of Southern California; Los Angeles (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

USC Care Medical Group seeks a Support Coordinator II to streamline patient flow in the Ambulatory clinic and ensure smooth outpatient operations. You will coordinate multiple appointments across multi-specialty services, handle heavy phone volume, intake, referrals, and scheduling while maintaining patient confidentiality.

Responsibilities include clerical data entry, scheduling, obtaining medical records, insurance verification, and coordinating with physicians and staff to deliver excellent

Qualifications

• Proven customer service and scheduling experience.
• Excellent English communication.
• Familiarity with department systems.

Responsibilities

• Enter information accurately in computer systems.
• Process referrals and obtain medical records.
• Schedule evaluations and clinic appointments.
• Coordinate diagnostics and manage billing documentation.
• Provide patient concierge services and follow-up.

Skills

Customer service

Scheduling

Phone handling

Verbal communication

Insurance knowledge

Education

High School diploma or equivalent

Tools

GE Centricity

Cerner

PBAR

Scheduling systems

Job description

USC Care Medical Group seeks a Support Coordinator II to streamline patient flow in the Ambulatory clinic and ensure smooth outpatient operations. You will coordinate multiple appointments across multi-specialty services, handle heavy phone volume, intake, referrals, and scheduling while maintaining patient confidentiality.

Responsibilities include clerical data entry, scheduling, obtaining medical records, insurance verification, and coordinating with physicians and staff to deliver excellent