Clinic Operations & Quality Leader

Humana, Inc.; Houston (TX); On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

CenterWell Senior Primary Care is seeking an experienced Operational Orchestrator to run a high-reliability clinic in Houston, focusing on on-time starts, safety, and strong patient care. You will guide front-office and clinical teams, use live data to improve outcomes, and drive service excellence in a customer-focused environment.

The role emphasizes coaching, scheduling, and ensuring staff competency while optimizing financial performance.

Qualifications

• Experience running clinics with focus on safety and reliability.
• Ability to lead multi-disciplinary teams and manage busy clinic workflows.
• Strong analytical mindset with comfort using real-time data.

Responsibilities

• Lead daily clinic flow and morning huddles to align staff.
• Oversee quality and safety protocols including 5S and cold-chain logs.
• Manage staff schedules and competency sign-offs.
• Ensure accurate POS collections and waste reduction practices.
• Own patient experience and service recovery processes.

Skills

Flow management

People leadership

Data-driven decisions

Patient experience

Communication

Education

BLS/CPR

Tools

EMR/EHR

POS systems

Job description

CenterWell Senior Primary Care is seeking an experienced Operational Orchestrator to run a high-reliability clinic in Houston, focusing on on-time starts, safety, and strong patient care. You will guide front-office and clinical teams, use live data to improve outcomes, and drive service excellence in a customer-focused environment.

The role emphasizes coaching, scheduling, and ensuring staff competency while optimizing financial performance.