Center Operations Lead: Patient Care & Safety

CenterWell Senior Primary Care; Phoenix (AZ); On-site; USD 71,000 - 98,000; Full time

Job summary

CenterWell Senior Primary Care seeks a Center Administrator to run a safe, patient-first clinic, coordinating front office, clinical teams, and providers onsite. You will drive clinic rhythm, lead teams, and uphold high reliability and quality standards.

You will rely on data to improve clinical quality, financial stewardship, and patient experience while coaching staff and managing operations daily.

Qualifications

• Aware of how clinics operate and function for patient care.
• Computer literacy.

Responsibilities

• Lead morning huddles and manage real-time escalations to keep clinic rhythm.
• Conduct daily 5S walkthroughs and manage vaccine cold-chain and sterilization logs for safety.
• Lead staff through weekly one-to-ones, manage schedules, and ensure competency sign-offs.
• Stabilize inbox aging, manage purchasing and waste reduction, ensure accurate POS collections.
• Own the service recovery system to resolve patient concerns the same day.

Skills

Patient care

Team leadership

Flow management

Quality & safety

Data-driven decisions

Stakeholder management

Conflict resolution

Process improvement

Tools

EMR systems

Vaccine cold-chain

Job description

CenterWell Senior Primary Care seeks a Center Administrator to run a safe, patient-first clinic, coordinating front office, clinical teams, and providers onsite. You will drive clinic rhythm, lead teams, and uphold high reliability and quality standards.

You will rely on data to improve clinical quality, financial stewardship, and patient experience while coaching staff and managing operations daily.