Clinic Operations & Patient Services Assistant

Henry Ford Health; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Novi, MI is seeking an Assistant - Office Operations for the Family Practice outpatient clinic. This full-time role supports patients and staff with administrative tasks, check-in/out, documentation, scheduling, and billing processes.

Day-to-day responsibilities include greeting patients, verifying demographics, handling insurance authorizations, submitting charges, and providing general clerical support to the assigned area, contributing to smooth clinic operations.

Qualifications

• 1 year of applicable cumulative job specific experience required.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation.
• Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification.
• Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily.
• Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

Skills

Customer service

Administrative support

Clerical duties

Education

1 year experience

Job description

Henry Ford Health in Novi, MI is seeking an Assistant - Office Operations for the Family Practice outpatient clinic. This full-time role supports patients and staff with administrative tasks, check-in/out, documentation, scheduling, and billing processes.

Day-to-day responsibilities include greeting patients, verifying demographics, handling insurance authorizations, submitting charges, and providing general clerical support to the assigned area, contributing to smooth clinic operations.