Patient Services Specialist – Family Medicine Operations

Henry Ford Health; Linden (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Office Operations Assistant for the Family Medicine Linden location. You will be the first point of contact for patients, handling check-in, check-out, and documentation, and supporting daily front desk operations.

Responsibilities include entering patient demographics, verifying insurance, processing payments, and coordinating appointments, with a focus on accurate records and courteous service in a fast-paced medical office.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.

Responsibilities

• Greet patients and visitors, check patients in and out, and gather necessary documentation.
• Verify and enter patient demographic information accurately.
• Obtain and verify insurance authorizations and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

Skills

Customer service

Communication

Data entry

Administrative tasks

Education

High school diploma or equivalent

Job description

Office Operations Assistant- Family Medicine

• Full-time
• Job Type: Full Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Title

Office Operations Assistant

Department

Henry Ford Family Medicine - Linden
6379 Silver Lake Rd
Linden, MI 48451

Work Schedule

Days

About the Department

Join Henry Ford Medical Group, one of Michigan's largest physician organizations, dedicated to delivering coordinated care across primary and specialty practices throughout the region. Our team thrives on collaborative teamwork, leveraging leading clinical resources to build lasting relationships with patients and communities. As part of Henry Ford Health, you¿ll contribute to a culture of excellence and innovation in healthcare.

Role Overview

As a Patient Service Representative, you¿ll be the first point of contact for patients and visitors, providing essential administrative and clerical support in a fast-paced medical setting. Your role is critical in ensuring smooth patient experiences, from check-in to appointment scheduling, while maintaining accurate records and supporting daily operations.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and gather necessary documentation.
• Verify and enter patient demographic information accurately.
• Obtain and verify insurance authorizations and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.

Preferred Qualifications

• Previous medical office front desk experience.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development in a supportive environment.

Join Our Team

Ready to make a difference? Apply now and be part of our commitment to exceptional care!

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