Clinic Operations & Patient Experience Coordinator

Lowell General Hospital; Lowell (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Lowell General Hospital is seeking an Administrative Support Specialist to assist clinical providers and coordinate patient scheduling in a fast-paced setting. Responsibilities include managing appointments, updating records in the EMR, and supporting the revenue cycle with registration and billing tasks.

The role emphasizes customer service, strong communication, and confidentiality in handling patient information, with full-time hours 7:30am–4pm at Saints Campus.

Qualifications

• High School diploma or equivalent required.
• 2 years of experience supporting customers.
• Bilingual preferred.

Responsibilities

• Schedule patient appointments and tests, including labs and surgeries.
• Answer phones, triage calls, and respond to patient requests.
• Verify patient demographics and insurance information.
• Assist with revenue cycle tasks and billing support.
• Prepare medical records and load data into EMR.
• Monitor patient flow and communicate delays to patients and providers.
• Perform general clerical tasks and supply management.
• Participate in performance improvement projects.

Skills

Communication

Computer literacy

Interpersonal skills

Organization

multitasking

Third-party billing

Confidential information

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling applications

EMR system

Job description

Lowell General Hospital is seeking an Administrative Support Specialist to assist clinical providers and coordinate patient scheduling in a fast-paced setting. Responsibilities include managing appointments, updating records in the EMR, and supporting the revenue cycle with registration and billing tasks.

The role emphasizes customer service, strong communication, and confidentiality in handling patient information, with full-time hours 7:30am–4pm at Saints Campus.