Clinic Operations Manager - Scheduling & Staff Leadership

Lynn Community Health Center; Lynn (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Lynn Community Health Center seeks an Operations Manager to oversee daily operations on-site across integrated clinics, ensuring high-quality patient care and exceptional customer service from check-in to check-out.

The role requires 5 years of supervisory experience and 3 years in health care operations, with a Bachelor’s degree or equivalent preferred. Responsibilities include staffing, scheduling, performance reviews, and process improvements to streamline workflow.

Qualifications

• 5 years’ supervisory experience preferred.
• 3 years’ experience with health care operations required.
• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Interviewing, hiring, staffing, corrective action, and termination for direct reports; coordination with Nursing, Medical and Behavioral Health leadership.
• Complete performance reviews for direct reports.
• Approve timesheets for direct reports and providers to ensure proper staffing levels.
• Coordinate training of direct reports and uphold the organization’s standards of operations.
• Oversee daily workflow, schedules, assignments, and coverage; maintain the schedule grid for providers and staff.
• Develop and implement procedures to ensure efficient processing of work including time of service, co-payment collection, and care coordination.

Skills

Supervisory experience

Healthcare operations

Education

Bachelor’s degree or equivalent

Job description

Lynn Community Health Center seeks an Operations Manager to oversee daily operations on-site across integrated clinics, ensuring high-quality patient care and exceptional customer service from check-in to check-out.

The role requires 5 years of supervisory experience and 3 years in health care operations, with a Bachelor’s degree or equivalent preferred. Responsibilities include staffing, scheduling, performance reviews, and process improvements to streamline workflow.