Operations Manager

Lynn Community Health Center; Lynn (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Lynn Community Health Center seeks an Operations Manager to oversee daily operations on-site across integrated clinics, ensuring high-quality patient care and exceptional customer service from check-in to check-out.

The role requires 5 years of supervisory experience and 3 years in health care operations, with a Bachelor’s degree or equivalent preferred. Responsibilities include staffing, scheduling, performance reviews, and process improvements to streamline workflow.

Qualifications

• 5 years’ supervisory experience preferred.
• 3 years’ experience with health care operations required.
• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Interviewing, hiring, staffing, corrective action, and termination for direct reports; coordination with Nursing, Medical and Behavioral Health leadership.
• Complete performance reviews for direct reports.
• Approve timesheets for direct reports and providers to ensure proper staffing levels.
• Coordinate training of direct reports and uphold the organization’s standards of operations.
• Oversee daily workflow, schedules, assignments, and coverage; maintain the schedule grid for providers and staff.
• Develop and implement procedures to ensure efficient processing of work including time of service, co-payment collection, and care coordination.

Skills

Supervisory experience

Healthcare operations

Education

Bachelor’s degree or equivalent

Job description

Operations Manager

Salary Full Time Lynn, MA, US

Salary Range: $70,000.00 To $85,000.00 Annually

POSITION SUMMARY:

Under the direction of the Operations Director, the Operations Manager oversees daily operations on-site across integrated clinics, managing administrative staff. This role ensures efficient, high quality patient care and customer service from check-in to check-out.

Management of daily administrative and clinical practice operations include overseeing schedules of providers, support staff, and front desk staff in collaboration with other team leaders to ensure daily operations. Operations managers will coordinate and prioritize workflows, develop and implement appropriate systems, procedures, etc. Ideal candidates will be able to actively problem-solve, think creatively, and be able to communicate and engage with a broad range of stakeholders.

REQUIRED QUALIFICATIONS:

Education

• Bachelor’s degree or equivalent work experience preferred.

Experience

• 5 years’ supervisory experience preferred.
• 3 years’ experience with health care operations required

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES:

• For direct reports, has the responsibility to undertake the following employment actions: interviewing, hiring, staffing, corrective action, and termination. For clinical staff, this will be coordinated with Nursing, Medical and/or Behavioral Health leadership, as appropriate.
• Complete performance reviews for direct reports.
• Approve timesheets for direct reports, as well as providers in collaboration with Operations Director to ensure proper staffing levels.
• Coordinate the training of direct reports and hold them accountable to organization’s standards of operations.
• Coordinate and oversee the daily flow of work, manage work schedules, assignments, and coverage (maintains “the schedule grid” for providers and direct reports).
• Develop and implement procedures to ensure efficient processing of work, including time of service, co-payment collection, on-team referral management, care coordination, pre-registration, and registration.

Operations Management/Scheduling

• Function as the primary leader for managing all clinical schedules on assigned team. Ensure that schedules meet the complex needs of patients, providers, and the organization.
• Train other staff in scheduling tasks, assigns and delegates tasks, and review schedules regularly.
• Monitor providers' schedules (Medical and BH) to ensure appropriate staff is present and a reasonable number of patients are scheduled to facilitate timely patient care in collaboration with Medical and Behavioral Health leaders.