Clinic Operations Manager: Patient Care & Quality

Via Care Community Health Center; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Via Care Community Health Center in Los Angeles, CA seeks a Clinic Manager to oversee day‑to‑day clinic operations and ensure high quality patient care with excellent customer service. You will supervise Front Office and Medical Assistants, coordinate with LVN and Operations to optimize workflows and EHR use, and support quality reporting and regulatory requirements.

The role requires collaboration with senior leadership to maintain scheduling capacity, improve patient flow, and uphold HIPAA and

Responsibilities

• Complies with organizational policies and procedures.
• Assist with the implementation of PCMH and Electronic Health Record (EHR).
• Review FD/MA/Provider billing error reports to identify action plans and develop health center staff training to address billing errors.
• Ensures correct documentation and recording of all pertinent information in the patient's chart in compliance with Clinic policies, contract requirements, and government regulations.
• Participates in preparing for facilities and programmatic audits.
• In conjunction with the LVN, monitor all laboratory/equipment logs as required by program and funding guidelines.
• Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures.
• Observes Infection control techniques and ensures timely documentation and submission of educational efforts with clinical staff to the Director of Operations.
• Monitors strict adherence to universal precautions as established by the CDC, OSHA, and DHS/Office of Alien Affairs.
• Ensures clinical staff observe, record, and report to the provider the patient/client condition and reaction to medications and treatments.
• Monitors staff compliance with dress code and badge policy at all times in patient/client care areas.
• Assists the management team in recruiting and hiring of appropriate staff.
• Assigns workloads, develops priorities, and establishes work schedules necessary to ensure timely and accurate completion of tasks.
• In conjunction with the Director of Operations and RN, establishes accountability and performance goals and provides counseling, coaching, feedback, recognition, training, and development of staff.
• In conjunction with the Director of Operations, performs yearly appraisals and develops performance objectives, resulting in the growth and development of direct reports.
• Attends and actively participates in all team and staff meetings.
• Participates in and develops biweekly huddle opportunities in conjunction with the Director of Operations.
• Communicates regularly and effectively with the COO/Director of Operations about patient flow issues and participates in improvement efforts.
• Monitors supplies and coordinates with staff for the procurement of medical, office supplies, and equipment to ensure the availability of adequate equipment and supplies required to provide patient care services.
• Initiates appropriate emergency procedure and communicates with the providers/COO/Director of Operations.
• Reports to the Director of Operations any unusual occurrences in a timely fashion.
• Develops and ensures adherence to the clinic staff schedule and bi-monthly/weekly/daily assignments.
• Submit and follow up on IT and maintenance requests to maintain the working conditions of equipment cleanliness and orderliness of the clinic.
• Ensures the cleanliness of the lobby, vital areas, lab, exam rooms, and proper functioning of equipment by visual inspection, routine testing, and other methods.
• Utilizes effective verbal and non-verbal forms of communication.
• In conjunction with the LVN/RN/Director of Operations hire, train, and recognize qualified staff fitting Via Care mission statement and performance expectations.
• Responsible for ensuring the clinic opens and closes at the appropriate times, as well as ensuring security and privacy protocols (e.g HIPAA) are followed in order to ensure the staff, health center assesses, and data are safe and secure.
• Assist with emergency preparedness plans and tasks.
• Work with the Outreach and Enrollment department to retain assigned patients.
• Assists with data collection and reporting for various programs.
• Other duties as assigned.
• In conjunction with the LVN, ensure program compliance by adhering to the regulations and standards set forth by VFC
• maintains logs and completes required reporting to the Director of Operations
• Remains current with required trainings
• Executes directives and programmatic changes as indicated by the Director of Operations in Corrective Action Planning
• Participates in audit readiness activities
• Participates in ongoing Quality Improvement activities within the program.

Job description

Via Care Community Health Center in Los Angeles, CA seeks a Clinic Manager to oversee day‑to‑day clinic operations and ensure high quality patient care with excellent customer service. You will supervise Front Office and Medical Assistants, coordinate with LVN and Operations to optimize workflows and EHR use, and support quality reporting and regulatory requirements.

The role requires collaboration with senior leadership to maintain scheduling capacity, improve patient flow, and uphold HIPAA and