Clinic Manager: Lead, Coach & Elevate Client Care

Massage Envy; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision/Dental

401(k)

Paid Time Off

Referral bonus

Pet insurance discount

Training provided

Employee Assistance Program

Product discounts

Career advancement

Job summary

Massage Envy in Concord, NC is seeking a proactive store/clinic manager to lead daily operations, drive memberships, and guide a team of service professionals. The role focuses on delivering an exceptional guest experience while meeting business targets.

You will coach staff, manage deposits and inventory, promote retail, and ensure adherence to safety and legal requirements. The position offers opportunities for development within a growing network.

Qualifications

• Experience in managing teams and achieving targets.
• Strong customer service orientation and relationship-building.
• Ability to coach, motivate and resolve conflicts professionally.

Responsibilities

• Oversee daily operations of the spa, drive memberships and retail sales.
• Lead and develop team members, set goals and monitor performance.
• Ensure compliance with regulations and safety standards.
• Foster a positive workplace culture where employees feel valued.

Skills

Leadership

Sales Experience

Coaching

Team Building

Customer Service

Job description

Massage Envy in Concord, NC is seeking a proactive store/clinic manager to lead daily operations, drive memberships, and guide a team of service professionals. The role focuses on delivering an exceptional guest experience while meeting business targets.

You will coach staff, manage deposits and inventory, promote retail, and ensure adherence to safety and legal requirements. The position offers opportunities for development within a growing network.