Clinic Operations Lead: Front Desk & Scheduling

Friend Health; Chicago (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO) & Holidays

Professional Development Opportunities

Employee Assistance Program (EAP)

Job summary

Friend Health is seeking a Lead Clinic Coordinator to manage front desk operations, patient registration, scheduling, and EHR support under the Site Manager. You will interact with patients and providers, ensuring HIPAA compliance and accurate data handling.

In this role, you will help maintain smooth clinic flow, oversee deposits and billing-related tasks, and support staffing coverage as needed. Strong organization and communication are essential.

Qualifications

• High School Diploma or GED required.
• Associate degree or some college coursework preferred.
• 2–3 years in medical/healthcare setting.
• 2–3 years in scheduling and patient registration.
• 2–3 years of direct customer service or patient-facing experience.
• Prior supervisory or lead experience preferred.
• EHR experience preferred.
• Strong interpersonal and customer service skills.
• HIPAA confidentiality and professional conduct.
• Excellent organizational/multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Lead point of contact for front desk operations.
• Schedule, confirm, and manage patient appointments.
• Verify and enter accurate patient demographics and insurance info.
• Collect copayments and outstanding balances at check-in.
• Answer calls professionally and route appropriately.
• Oversee daily clinic operations and patient flow.
• Assist with staffing coverage when team members are absent.
• Maintain office supplies and inventory levels.
• Reconcile daily balances and prepare deposits.
• Assist with deposit reporting and tracking spreadsheets.
• Support charge ticket reconciliation and EHR accuracy.

Skills

Interpersonal skills

Customer service

Organizational skills

Multitasking

Education

High School Diploma or GED

Associate degree/some college

Tools

Microsoft Office

Centricity EHR

Job description

Friend Health is seeking a Lead Clinic Coordinator to manage front desk operations, patient registration, scheduling, and EHR support under the Site Manager. You will interact with patients and providers, ensuring HIPAA compliance and accurate data handling.

In this role, you will help maintain smooth clinic flow, oversee deposits and billing-related tasks, and support staffing coverage as needed. Strong organization and communication are essential.