Clinic Operations Lead — Patient Flow & Training

Children's National Hospital; Alexandria (VA); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Comprehensive health coverage

Generous paid time off

401(k) plan

Life, AD&D, and long-term disability

Tuition assistance

Commuter benefits

Job summary

Children’s National Hospital is seeking a Clinic Operations support role in Virginia to ensure workflow, triage resource needs, and assist in meeting financial objectives. You will train staff, perform COR functions, and may float to other clinics to cover coverage gaps.

Opportunities to advance to Team Lead are highlighted. The role emphasizes patient services, accurate scheduling, insurance verification, and daily reconciliation.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• 3 years of billing, patient registration, scheduling, insurance verification, and screening experience.
• Typing minimum 35 words per minute required.

Responsibilities

• Schedule patients accurately in the department’s system.
• Register patients online or in person with accuracy and courtesy.
• Collect and verify demographic and insurance data.
• Handle co-pays and payments to support 85% collection target.
• Respond to patient portal requests and inquiries.

Skills

Clinic knowledge

Customer service

Typing speed 35 wpm

Computer literacy

Education

High School Diploma or GED

Associate’s degree

Tools

Microsoft Office

Job description

Children’s National Hospital is seeking a Clinic Operations support role in Virginia to ensure workflow, triage resource needs, and assist in meeting financial objectives. You will train staff, perform COR functions, and may float to other clinics to cover coverage gaps.

Opportunities to advance to Team Lead are highlighted. The role emphasizes patient services, accurate scheduling, insurance verification, and daily reconciliation.