Lead Medical Support Assistant

US-Department-of-Veterans-Affair; Grants Pass (OR); On-site; USD 48,000 - 64,000; Full time

Job summary

US Department of Veterans Affairs is seeking a Lead Medical Support Assistant (MSA) to coordinate Advanced MSA assignments and workflow within an interdisciplinary unit. You will assess daily workload, assign tasks, and ensure staffing coverage while evaluating training needs across clinics.

The role requires knowledge of medical terminology and strong coordination with care teams to optimize access to care and clinic operations. Leadership in staff development and smooth workflow is essential.

Qualifications

• Advanced knowledge of medical terminology across clinics and specialties.
• Ability to coordinate with interdisciplinary care teams to manage patient flow.
• Experience organizing work, setting priorities, and delegating tasks.
• Experience in staff development and training for MSAs.
• Ability to monitor staffing requirements and adjust workflows to meet patient needs.

Responsibilities

• Coordinate Advanced MSA assignments and workflow across interdisciplinary units.
• Assess daily workload and assign work to MSAs to ensure proper staffing coverage.
• Evaluate training records and determine training needs for MSAs.
• Support across interdisciplinary settings to improve access to care.

Skills

Advanced medical terminology

Interdisciplinary care coordination

Staff development and training

Workload assessment

Staffing prioritization

Delegation and task assignment

Communication with care team

Education

High school diploma or GED

Job description

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficient: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Education: High school diploma OR General Education Development equivalency certificate OR Proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria): Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held.

GS-7 Grade determinations

One year of creditable experience equivalent to the next lower grade (GS-6).

In addition to meeting the experience above, the candidate must demonstrate the following KSAs:

1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community.
2. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
3. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
4. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-7.