Clinic Operations Coordinator: Scheduling & Patient Experience

Mass General Brigham; Newton (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Mass General Brigham is seeking a Department Coordinator to support clinical practice operations at Newton-Wellesley Hospital on site. The role combines administrative duties with clinical support, including scheduling, check-in/out, and billing-related tasks.

The ideal candidate has a high school diploma (associate degree preferred) and at least two years of medical office experience. This full-time position emphasizes accuracy, teamwork, and exceptional patient service.

Qualifications

• High School graduate or equivalent required.
• Associate's degree preferred.
• A minimum of two years of medical office experience preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• Oversee daily activities of practice staff in conjunction with the Supervisor.
• May be required to accept co-payments.

Education

High School graduate or equivalent

Associate's degree preferred

Job description

Mass General Brigham is seeking a Department Coordinator to support clinical practice operations at Newton-Wellesley Hospital on site. The role combines administrative duties with clinical support, including scheduling, check-in/out, and billing-related tasks.

The ideal candidate has a high school diploma (associate degree preferred) and at least two years of medical office experience. This full-time position emphasizes accuracy, teamwork, and exceptional patient service.