Clinic Operations Assistant II (Hybrid) – Scheduling & Admin

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 52,000 - 72,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a versatile administrative assistant to support clinical service operations at Mass General Brigham. In this hybrid role, you will handle scheduling, check-in/out, and patient communications to ensure smooth patient flows and accurate records.

Responsibilities include greeting patients, processing billing forms, and acting as a super user for scheduling and billing systems while providing training to colleagues as needed.

Qualifications

• High School Diploma or equivalent required.
• Office experience 2-3 years required.
• Proficiency with all Office Suite.
• Ability to greet patients and manage routine inquiries.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Office Suite

Scheduling

Customer service

Phone system

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

The Brigham and Women's Hospital, Inc. is seeking a versatile administrative assistant to support clinical service operations at Mass General Brigham. In this hybrid role, you will handle scheduling, check-in/out, and patient communications to ensure smooth patient flows and accurate records.

Responsibilities include greeting patients, processing billing forms, and acting as a super user for scheduling and billing systems while providing training to colleagues as needed.