Clinic General Manager - Wellness & Service Leader

Massage Envy; Huntersville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Massage Envy in Huntersville, NC seeks a General Manager to oversee day-to-day operations, sales, customer service, staffing and clinic performance. You will uphold the brand values and drive a high-quality guest experience across services including massage and skincare.

A strong leader and coach will manage staff, lead performance discussions, and ensure compliance with procedures. The role requires frontline presence, strategic planning, and partnership with Area/District leadership to meet

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of related experience and/or training; or equivalent education/experience.
• Strong computer skills including email, spreadsheets, databases and word processing.

Responsibilities

• Lead frontline desk coverage and ensure guest service standards.
• Coach and develop staff; maintain professional clinic environment.
• Monitor performance against monthly/annual goals and adjust strategies.
• Ensure high member/guest satisfaction and resolve issues promptly.
• Oversee hiring, onboarding and staff training in partnership with leadership.
• Maintain inventory, supplies and clinic operations in line with procedures.
• Ensure compliance with brand standards, policies and local regulations.
• Supervise and develop department staff to achieve targets.

Skills

Customer service

Leadership

Staff management

Sales strategy

Communication

Coaching

Education

High School Diploma

2 years related experience

Equivalent education/experience

Tools

Microsoft Office

Job description

Massage Envy in Huntersville, NC seeks a General Manager to oversee day-to-day operations, sales, customer service, staffing and clinic performance. You will uphold the brand values and drive a high-quality guest experience across services including massage and skincare.

A strong leader and coach will manage staff, lead performance discussions, and ensure compliance with procedures. The role requires frontline presence, strategic planning, and partnership with Area/District leadership to meet