Clinic General Manager: Lead Ops, Sales & Guest Experience

Massage Envy; Alpharetta (GA); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Massage Envy is seeking a General Manager to oversee daily clinic operations in Alpharetta. You will lead front desk coverage, staff coaching, performance management, and ensure guest satisfaction while driving sales and service quality.

Responsibilities include hiring and onboarding, ensuring compliance, scheduling, inventory, and maintaining brand standards. The role requires strong leadership, excellent communication, and a commitment to delivering best-in-class service.

Qualifikationen

• High School Diploma or equivalent education.
• Minimum 2 years of related experience.
• Ability to coach staff and provide performance feedback.
• Strong leadership and customer service skills.
• Proficient in basic computer operations (email, spreadsheets, databases, word processing).

Aufgaben

• Oversee day-to-day clinic operations and staffing.
• Lead front desk coverage and customer service excellence.
• Drive monthly and annual performance goals.
• Hire, onboard, and train staff in partnership with Area Manager.
• Ensure compliance with franchise agreements and local regulations.
• Maintain inventory, supplies, and equipment.
• Provide coaching during daily huddles and performance reviews.

Kenntnisse

Leadership

Customer service

Teamwork

Communication

Problem solving

Attention to detail

Dependability

Ausbildung

High School Diploma

2 years related experience

Equivalent education & experience

Tools

Microsoft Excel

Office suite

Email/Databases/Word processing

Jobbeschreibung

Massage Envy is seeking a General Manager to oversee daily clinic operations in Alpharetta. You will lead front desk coverage, staff coaching, performance management, and ensure guest satisfaction while driving sales and service quality.

Responsibilities include hiring and onboarding, ensuring compliance, scheduling, inventory, and maintaining brand standards. The role requires strong leadership, excellent communication, and a commitment to delivering best-in-class service.