Clinic Operations Leader: Inspire Teams & Drive Growth

JEM Wellness Brands; Alpharetta (GA); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay with bonuses

Company contributed medical insurance

Vision and dental insurance

Short-Term Disability and Long-Term-Di

Disability and Life insurance

401(k) after 6 months

Paid Time Off

Pet insurance discount

Flexible schedule

Product and service training

Employee Assistance Program

40% off all products

Long-term career advancement

Job summary

Massage Envy by JEM Wellness Brands in Alpharetta, GA, seeks a strong manager to lead a caring team and drive membership growth while ensuring exceptional client experiences. You will coach staff, promote retail sales, and uphold compliance in a therapeutic spa setting.

The role emphasizes building a positive workplace culture, effective communication, and ongoing training to support both staff development and guest satisfaction.

Qualifications

• Has management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Natural leader who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Skills

Management experience

Sales experience

Leadership

Coaching

Communication skills

Job description

Massage Envy by JEM Wellness Brands in Alpharetta, GA, seeks a strong manager to lead a caring team and drive membership growth while ensuring exceptional client experiences. You will coach staff, promote retail sales, and uphold compliance in a therapeutic spa setting.

The role emphasizes building a positive workplace culture, effective communication, and ongoing training to support both staff development and guest satisfaction.