Clinic Front Office Team Lead

UF Health; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

UF Health in Jacksonville is seeking a front-office supervisor to coordinate daily clinic activities and liaise with staff, departments and patients. Under the direction of the appropriate manager, you will assist with hiring, training, and payroll, and ensure efficient, compliant front-office operations including scheduling, registrations, records, referrals, and billing.

A High School Diploma or GED is required; 2 years CSR experience in a physician's office and knowledge of

Qualifications

• 2 years Working as a Customer Service Representative in physicians office required
• 2 years Working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs
• and other 3rd party payors required

Responsibilities

• Supervise and coordinate day-to-day clinic activities and personnel issues for front office staff.
• Liaise with staff, departments/practices and patients.
• Assist with personnel and payroll functions including participating in hiring, training and coaching.
• Implement front office procedures and coordinate front office support with planned ambulatory activities (schedule maintenance, patient registration, medical record maintenance/review, referrals, managed care, fee collection, appointment/discharge).
• Ensure budgetary standards for labor and supply monitoring for front office/Patient Access Center.
• Ensure compliance of regulatory and organizational policies and procedures, and propose changes as needed.
• Monitor managed care referral process for accurate appointment processes, authorizations, and results maintenance for specialty appointments.
• Provide a standard of excellence in customer service for patients, staff and customers.
• Participate in performance improvement projects and as active care team member in patient care coordination.
• Perform all CSR functions and other duties as assigned.

Skills

Customer service

Payroll

Front office supervision

Coaching/feedback

Education

High School Diploma or GED

Job description

UF Health in Jacksonville is seeking a front-office supervisor to coordinate daily clinic activities and liaise with staff, departments and patients. Under the direction of the appropriate manager, you will assist with hiring, training, and payroll, and ensure efficient, compliant front-office operations including scheduling, registrations, records, referrals, and billing.

A High School Diploma or GED is required; 2 years CSR experience in a physician's office and knowledge of