Back Office Medical Assistant Team Lead

UF Health; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a Clinic Back-Office Supervisor to oversee day-to-day operations and staff in the ambulatory setting. The role acts as a liaison among departments, staff, and patients while ensuring high-quality patient care and compliant clinical processes.

Responsibilities include supervising Medical Assistants, coordinating care teams, and supporting payroll and hiring activities under the guidance of the office manager.

Qualifications

• 2 - years' Experience in a physician office required
• 1 - year Medical Assistant experience in same or similar specialty required
• High School Diploma or GED equivalent required
• Certified Medical Assistant (CMA) required at time of hire
• Registered Medical Assistant - Nationally Certified preferred at time of hire
• Basic Life Support (BLS) required at time of hire
• Travel: Up to 10%

Responsibilities

• Performs all Medical Assistant functions.
• Participates as an active care team member in the coordination of patient care.
• Implements and provides appropriate clinical support in conjunction with the planned activities of the ambulatory setting in order to provide adequate support for the medical providers.
• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Ensures appropriate budgetary standards are implemented for labor and supply monitoring.
• Ensures compliance of regulatory and organizational policies and procedures with the clinical staff, and recommends changes in policies and procedures as identified.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors process for testing result maintenance of all tests/referrals made to other departments for physician staff.
• Institutes and maintains a high level of customer service in the back office area in regards to patient, physician and inter departmental contact made in person or by telephone.
• Participates in performance improvement projects.

Skills

Supervisory experience

Customer service

Payroll functions

Education

High School Diploma or GED

Job description

UF Health in Jacksonville, FL seeks a Clinic Back-Office Supervisor to oversee day-to-day operations and staff in the ambulatory setting. The role acts as a liaison among departments, staff, and patients while ensuring high-quality patient care and compliant clinical processes.

Responsibilities include supervising Medical Assistants, coordinating care teams, and supporting payroll and hiring activities under the guidance of the office manager.