CSR Team Lead | GI St. Johns | Days | Full Time

UF Health; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

UF Health in Florida is seeking a Front Office Supervisor to oversee day-to-day clinic activities and front desk staff under the direction of the Director or Office Manager. The role coordinates scheduling, patient registration, medical records maintenance, referrals, managed care, and billing processes, while upholding regulatory standards and delivering high-quality customer service.

Ideal candidates have at least 2 years of experience as a CSR in a physician's office and knowledge of

Qualifications

• 2 years working as a Customer Service Representative in physicians office required
• 2 years working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs
• and other 3rd party payors required

Responsibilities

• Supervises and coordinates day-to-day clinic front office activities and personnel with guidance from the manager
• Assists with personnel and payroll functions including hiring, training, coaching and feedback
• Implements and coordinates front office procedures: schedule maintenance, patient registration, medical records, referrals, managed care, and billing
• Ensures budgetary standards for labor and supplies for front office/Patient Access Center
• Ensures compliance with regulatory and organizational policies; suggests updates
• Monitors managed care referrals and authorizations for specialty appointments
• Maintains customer service excellence for patients and staff
• Participates in performance improvement and coordination of patient care
• Performs CSR functions and other duties as assigned

Skills

Customer service

Payroll management

Staff training

Communication

Education

High School Diploma or GED

Job description

Overview

Job Duties

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

Essential Functions

• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.


• Implementes office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatory setting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system, managed care programs, fee collection and appointment/discharge process.


• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient Access Center.


• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies and procedures as identified.


• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments.


• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.


• Participates in performance improvement projects.


• Participates as an active care team member in the coordination of patient care.


• Performs all CSR functions.


• All other duties as assigned

Qualifications

Experience Requirements

2 years Working as a Customer Service Representative in physicians office required

2 years Working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs

and other 3rd party payors required

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace