Front Office Team Lead – Patient Access & Service Excellence

UF Health; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

UF Health in Florida is seeking a Front Office Supervisor to oversee day-to-day clinic activities and front desk staff under the direction of the Director or Office Manager. The role coordinates scheduling, patient registration, medical records maintenance, referrals, managed care, and billing processes, while upholding regulatory standards and delivering high-quality customer service.

Ideal candidates have at least 2 years of experience as a CSR in a physician's office and knowledge of

Qualifications

• 2 years working as a Customer Service Representative in physicians office required
• 2 years working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs
• and other 3rd party payors required

Responsibilities

• Supervises and coordinates day-to-day clinic front office activities and personnel with guidance from the manager
• Assists with personnel and payroll functions including hiring, training, coaching and feedback
• Implements and coordinates front office procedures: schedule maintenance, patient registration, medical records, referrals, managed care, and billing
• Ensures budgetary standards for labor and supplies for front office/Patient Access Center
• Ensures compliance with regulatory and organizational policies; suggests updates
• Monitors managed care referrals and authorizations for specialty appointments
• Maintains customer service excellence for patients and staff
• Participates in performance improvement and coordination of patient care
• Performs CSR functions and other duties as assigned

Skills

Customer service

Payroll management

Staff training

Communication

Education

High School Diploma or GED

Job description

UF Health in Florida is seeking a Front Office Supervisor to oversee day-to-day clinic activities and front desk staff under the direction of the Director or Office Manager. The role coordinates scheduling, patient registration, medical records maintenance, referrals, managed care, and billing processes, while upholding regulatory standards and delivering high-quality customer service.

Ideal candidates have at least 2 years of experience as a CSR in a physician's office and knowledge of