Patient Services Specialist and Care Team Liaison

University of Florida Jacksonville Physicians, Inc.; St. Marys (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks an organized medical office clerk to support patients, providers, and practice operations. The role greets patients, routes calls, and assists across departments.

Responsibilities include data entry for new and established patients, appointment scheduling, and accurate handling of messages and physician orders within the electronic medical record system. A high school diploma is required.

Qualifications

• High School Diploma or GED required at hire.
• 2 years data entry experience preferred.
• 1 year clerical/customer service in healthcare preferred.
• Experience with third-party payors and inputting patient demographic data.

Responsibilities

• Prepare and maintain clerical aspects of medical records.
• Perform accurate registration interviews with data entry for new patient appointments and maintained data for established patients across provider specialties.
• Maintain patient scheduling functions and set appointments per guidelines.
• Receive and direct messages (electronic, in person, and phone) to appropriate personnel; contact other departments, physicians, patients and outside organizations as needed.
• Enter patient dispositions, codes, orders, charges and payments in the EMR as defined by the system.
• Perform cashiering for co-pays or other payments/collections; may perform routine clerical duties.
• Provide excellent customer service for patients, families, representatives, and care team members.
• Participate as an active care team member in coordinating patient care.

Skills

Data entry

Customer service

Clerical skills

Health care experience

Education

High School Diploma/GED

Tools

EMR systems

Job description

University of Florida Jacksonville Physicians, Inc. seeks an organized medical office clerk to support patients, providers, and practice operations. The role greets patients, routes calls, and assists across departments.

Responsibilities include data entry for new and established patients, appointment scheduling, and accurate handling of messages and physician orders within the electronic medical record system. A high school diploma is required.