Ambulatory Clinic Team Lead – CSR/MA

UF Health; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

UFJPI, based in Jacksonville, FL, seeks a supervisor to coordinate day-to-day ambulatory clinic activities for front and back office staff. Under a manager's direction, you will liaise with staff, departments, practices, and patients while ensuring efficient operations.

Key duties include supervising general office tasks, assisting with hiring and coaching, monitoring budgets, maintaining policy compliance, supporting quality checks, managing referrals, and sustaining top-tier customer service

Qualifications

• 2 years Medical assistant and customer service experience in physician office
• 1 year Medical assistant experience in the same or similar specialty
• CMA certification required
• BLS certification required
• High School Diploma or GED equivalent
• Medical Assistant certificate required

Responsibilities

• Supervises and coordinates day-to-day clinic activities for front and/or back office staff
• Assists with hiring, training, and performance coaching for staff
• Manages labor and supply budgets for front, back, and clinical offices
• Ensures compliance with regulatory and organizational policies
• Participates in quality management and accreditation checks
• Manages managed care referrals and appointment processes
• Maintains high level of customer service in all clinic areas
• Performs CSR and MA duties
• Participates in performance improvement projects
• Travel up to 25%

Skills

Staff supervision

Payroll support

Budgeting

Regulatory compliance

Customer service

Quality improvement

Education

High School Diploma or GED

Medical Assistant certificate

Job description

UFJPI, based in Jacksonville, FL, seeks a supervisor to coordinate day-to-day ambulatory clinic activities for front and back office staff. Under a manager's direction, you will liaise with staff, departments, practices, and patients while ensuring efficient operations.

Key duties include supervising general office tasks, assisting with hiring and coaching, monitoring budgets, maintaining policy compliance, supporting quality checks, managing referrals, and sustaining top-tier customer service