Physical Therapy Receptionist/Patient Care Coordinator

Columbia Physical Therapy; Moses Lake (WA); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Floating holidays

Medical benefits

Zusammenfassung

Eddy is seeking a dependable Physical Therapy Front Office Receptionist/Patient Care Coordinator to join our clinic in Moses Lake, WA. The role focuses on delivering exceptional patient experiences while supporting daily front-office operations and coordination with therapists.

The ideal candidate has medical office experience, strong customer service, and the ability to multitask in a fast-paced healthcare setting, with HIPAA compliance awareness and a professional demeanor.

Qualifikationen

• Previous office experience required.
• Excellent customer service and interpersonal skills.
• Proficiency with Google Workspace, including Docs and email.
• Ability to work with PDFs and digital documents.
• Strong organizational skills and attention to detail.
• HIPAA compliance awareness and confidentiality.

Aufgaben

• Greet patients and provide friendly, professional service.
• Manage front office operations: check-in/check-out, scheduling.
• Verify insurance coverage and benefits; assist with authorizations.
• Assist billing tasks and patient inquiries as needed.
• Maintain accurate EMR records and digital communications.
• Collaborate with therapists and staff to support operations.

Kenntnisse

Customer service

Medical office

EMR systems

Google Workspace

Multitasking

Jobbeschreibung

Physical Therapy Front Office Receptionist/Patient Care CoordinatorFull-Time PositionPosition OverviewWe are seeking a dependable, organized, and personable Physical Therapy Front Office Receptionist/Patient Care Coordinator to join our team. The ideal candidate will have previous medical office experience, excellent customer service skills, strong administrative abilities, and the ability to multitask in a fast-paced healthcare environment.This position plays an important role in creating a positive patient experience while helping ensure the clinic operates efficiently. The successful candidate must be detail-oriented, communicate effectively with patients and staff, and be comfortable assisting with daily office operations.Compensation & BenefitsFull-time, Monday–Friday schedule.Pay: dependent on experience and qualifications.Paid vacation/floating holidaysRetirement planMedical benefitsKey ResponsibilitiesGreet patients and provide friendly, professional customer service.Manage front office operations, including patient check-in and check-out.Schedule appointments and coordinate patient schedules.Verify medical insurance coverage and benefits.Assist with insurance authorizations, billing-related tasks, and patient inquiries.Maintain accurate patient records within the electronic medical record (EMR) system.Manage phone calls, emails, electronic documents, and other administrative communications.Communicate effectively with patients, therapists, and administrative staff.Complete assigned tasks accurately, efficiently, and within established deadlines.Follow all company policies, procedures, and confidentiality requirements, including HIPAA regulations.Perform additional duties as directed.Required Qualifications & SkillsPrevious office experience is required.Excellent customer service and interpersonal communication skills.Proficiency with Google Workspace, including Google Docs, email, and electronic document management.Ability to work with PDFs and other digital documents.Strong organizational skills and exceptional attention to detail.Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.Ability to complete tasks quickly and accurately while maintaining a high level of customer service.Strong problem-solving skills and the ability to meet deadlines.Ability to work collaboratively with others.` `Professional attitude, dependability, and a strong work ethic.Ability to follow company policies, procedures, and the direction of the Clinic Director.Preferred QualificationsSpanish proficiency preferred.Medical or healthcare office experience is strongly preferred.Working knowledge of electronic medical record (EMR) systems.Understanding of medical insurance, insurance verification and authorization, and patient scheduling.Ideal CandidateWe are looking for someone who takes pride in their work, enjoys interacting with people, and understands the importance of providing an exceptional patient experience. The ideal candidate is proactive, dependable, detail-oriented, and able to take initiative while working well as part of a team.We value individuals who are positive, professional, organized, and committed to helping create a supportive and efficient clinic environment.If you are a motivated individual with strong administrative and customer service skills who enjoys working in a team-oriented healthcare environment, we would love to hear from you!E04JI8002eoj409f453