Medical Front Desk Coordinator

MercyOne; Mason City (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

MercyOne Health System in Mason City, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and maintain patient flow. The role includes check-in, scheduling, phone handling, collecting copays, and entering demographics and insurance data into the EHR.

Qualifications include a high school diploma, BLS certification within 3 months, and strong English communication with a commitment to confidentiality and compassionate care aligned with Trinity Health

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients, visitors, and colleagues.
• Maintain a high degree of confidentiality when dealing with patient information.
• Personal presence characterized by honesty, integrity, and caring; promotes Trinity Health values.

Responsibilities

• Greets patients and visitors and performs front desk duties to ensure smooth flow.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductibles.
• Copy/scan patient information into the EHR and related systems.

Skills

Interpersonal skills

English communication

Confidentiality

Professional demeanor

Education

High school diploma or equivalent

Job description

MercyOne Health System in Mason City, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and maintain patient flow. The role includes check-in, scheduling, phone handling, collecting copays, and entering demographics and insurance data into the EHR.

Qualifications include a high school diploma, BLS certification within 3 months, and strong English communication with a commitment to confidentiality and compassionate care aligned with Trinity Health