Clinic Front Desk Specialist — Check-In & Scheduling

Trinity Health; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health Davenport clinic is seeking a full-time Clinic Receptionist to greet patients and visitors, manage front desk operations, and support patient flow. You will schedule appointments, handle phone inquiries, collect copays and deductibles, and ensure accurate demographic and insurance data entry in the EMR.

Key responsibilities include efficient admitting, maintaining confidentiality, and upholding Trinity Health's mission and values.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

Skills

Interpersonal skills

Phone etiquette

Attention to detail

Education

High School Diploma or equivalent

Job description

Trinity Health Davenport clinic is seeking a full-time Clinic Receptionist to greet patients and visitors, manage front desk operations, and support patient flow. You will schedule appointments, handle phone inquiries, collect copays and deductibles, and ensure accurate demographic and insurance data entry in the EMR.

Key responsibilities include efficient admitting, maintaining confidentiality, and upholding Trinity Health's mission and values.