Clinic Receptionist

Journey Mental Health Center, Inc.; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Journey Mental Health Center, Inc. in Madison, WI is seeking a Clinical Receptionist (PSSII) to support clinic operations. You will greet callers, schedule appointments, check in clients in the EHR, and assist with meetings across programs.

The role requires strong communication, multitasking, and confidentiality. Evening hours may be required; bilingual Spanish/English is preferred to better serve diverse clients.

Qualifications

• Excellent communication, writing, and listening skills.
• Flexibility and problem-solving with strong attention to detail.
• Ability to work independently and as part of a team.
• Experience handling confidential information.
• Bilingual Spanish/English preferred.

Responsibilities

• Answer phones and route calls with information and direction.
• Check-in consumers by updating information in the EHR.
• Support scheduling needs for clinical staff.
• Maintain waiting area and assist with office tasks.
• Provide coverage for program desks as needed.
• Coordinate with Nursing and Prescribing staff.
• Assist with meetings and workgroups across Journey Mental Health Center.

Skills

Communication skills

Multitasking

Attention to detail

Confidentiality

Teamwork

Independence

Bilingual Spanish/English

Tools

Microsoft Word

Microsoft Excel

Electronic Health Record (EHR)

Email/Internet

Job description

Job Summary:The Clinical Receptionist (PSSII) position assists with the support, organization, and administration of the operations of Clinic-Based services. The Clinical Receptionist produces documents, files, answers phones, and handles scheduling to support the clinical activities of the programs. In addition, they also provide support and assistance to a variety of meetings and workgroups across Journey Mental Health Center. This position reports to the Revenue Cycle Team Leader. Clinical Receptionist may assume other projects and duties as directed. This position may require limited evening hours to provide coverage for other Clinic Based programs and check-in desks.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.Duties/Responsibilities:Reception and Consumer/Staff Interaction ActivitiesAnswer phones: providing information, support, and direction to callers in a culturally competent manner, respecting the values, beliefs, and traditions of consumers.Check consumers in by collecting, reviewing, and updating information in an electronic health record (EHR). Support scheduling needs for clinical staff.Maintain comfortable environment in waiting area by addressing consumer behaviors and concerns, acquiring other support when necessary.Support staff by making copies, maintaining supplies and other office tasks as needed.Provide coverage for all program desks as needed.Coordinate with Clinical Nursing and Prescribing staff to support needs of Clinic Based programs.ExperienceESSENTIALDemonstrate superior communication skills including the ability to take accurate messages, communicate calmly, effectively, and courteously with a variety of customers, both orally and in writing.Demonstrate characteristics of flexibility, problem solving, multitasking and high attention to detail.Ability to work independently as well as part of a larger team.Knowledge and understanding of how to work with confidential information.Strong commitment to, and comfort working with, individuals recovering from mental health/AODA issues.PREFERREDExperience in providing administrative support or customer service in a clinic setting.Bilingual Spanish/EnglishDemonstrate strong computer skills including the ability to develop and monitor databases, use e-mail, internet, Word, Excel and other computer apps and programs. Knowledge of/or experience using an Electronic Health Record (EHR).Physical Requirements:Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.Working Conditions:May require evening or weekend hours depending on program needs.Hiring Requirement:All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.